A challenging position with information services support or training utilizing my teaching skills and technical knowledge.

Help Desk Analyst: (1999 to Present)
ARC & Pomeroy IT Solutions, Pittsburgh, PA.

• I provided first level help desk support to PNC Bank employees and service partners. These included IBM 4700 and OS/2 bank systems as well as Win95/98/2000/XP and NT systems for office and remote users.
• I trained new analysts and developed Help Desk documentation and training materials.
• Was the Help Desk team's point person for Anti-Virus and Spyware issues

Systems Technician: (1999)
Indianer Computer Corporation, Pittsburgh, PA.

• I provided hardware and software support to small business clients, including PCs, networks and specialty programs.
• I researched and prepared bids for network and web server purchases.
• I maintained office systems including servers (NT), networks, printers, copiers, phone & voice mail system and copiers.

System Operator: (1998 to 1999)
WiseWire Corporation, Pittsburgh, PA
Lycos, Inc, Pittsburgh, PA

• I maintained the Windows NT and UNIX based production network supporting WiseWire technology. That technology provided directory content for Lycos's Internet portal. I was on-call overnight, providing 24-7 operation and dealing with webservers, ORACLE databases and other specialty applications.
• I wrote and updated the system operations and troubleshooting manual.

Program Presenter: (1994 to 1998)
Carnegie Science Center, Pittsburgh, PA.

• I presented various science programs in The Works Theater to audiences of all ages and science backgrounds. This required good teaching skills, patience and the ability to instantly adjust to the needs of the audience. Topics covered included electricity, cryogenics, robotics, lasers and foundry. The nature of the Works Theater as a demonstration space that was always open also demanded that I be knowledgeable and able to answer nearly every type of science question.
• I was part of the CSC Birthday Party program where I presented entertaining and informative programs to young children and their parents.
• As part of the Overnighter Program, I did all the things I did during the regular week in the Works Theater in addition to managing volunteers and attending to emergency needs of campers late at night.
• I gained experience in the SPICE Automations theater control system; a Windows-based package for control of theater lighting, audio, video and effects.

Copy Consultant and Delivery Driver: (1989-1994)
Kinko's Copies, Pittsburgh, PA

• I was responsible for all levels of service; order taking, machine operation, special projects, order pick-up and delivery. I developed strong customer skills.
• Performed routine maintenance on various photocopy machines including both low and high capacity Xerox copiers, Canon color copiers, oversize copiers and various finishing equipment including binders, folders, industrial cutters and laminators.

Computer User Consultant: (1990)
University of Pittsburgh, Computing and Information Services, Pittsburgh, PA

• I was responsible for maintenance and operation of a University computer lab where Macs and PS/2s both operated as stand-alone platforms and connected to VAX/VMS and UNIX mainframes.
• I assisted students, staff and faculty in the use of the applications on the machines including MS Word, WordPerfect, Aldus Pagemaker, Mac Write and various class-specific software.

Assistant Instructor: (1989 to 1990)
University of Pittsburgh, Computer Learning Center, Pittsburgh, PA

• I assisted an instructor in the training of business patron in various applications on PS/2 platforms, including DOS, Windows 3.1, WordPerfect 5 and 5.1, Lotus 1-2-3, dBase III and IV, Enable OA and Aldus Pagemaker.
• I was also responsible for lab maintenance and classroom preparation.

Computer Programmer: (1985)
Remote Control Systems, Inc., Irwin, PA

• Developed prototype software in BASIC for WABCO automatic valve tester.

HTML programming and Website Design

• My personal website resides at http://www.tasigh.org/.
• I created and maintain The Authorized Klin Zha Homepage (a chess-like board game). This page has been internationally recognized and has been translated and mirrored into German, Italian, Spanish and Portuguese.
• I created and maintain a website for PARSEC: Pittsburgh's premiere literary science-fiction and fantasy organization.

Personal Computing

• At home, I operate in a Windows 98 environment with MS Office 97. I use these applications frequently in addition to Paint Shop Pro, Firefox, Thunderbird and Allaire HomeSite for HTML programming.

Eagle Scout, Boy Scouts of America (1984)

• BS, Information Science & BS, Political Science, University of Pittsburgh, 1990
• Coursework included Database Management and Design, Networks and Telecommunications, Information Storage and Retrieval, and Human Factors in System Design.
• Fortran, Pascal, COBOL, BASIC

Available on Request

http://www.tasigh.org/kevin/resume2.html -- Revised: 1 March 2006 Copyright © 2006 Kevin A. Geiselman

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