A challenging position with information services support or training utilizing my teaching skills and technical knowledge.

Computing:

• DOS, Windows 3.1, Windows 95/98, 2000, XP, NT & NT Server, Mainframe
• PC Hardware, Network Instalation, troubleshooting
• Office 97, MS Word, Access, Excel, Lotus Notes, Infoman

Communication:

• Computer software and hardware instruction
• Computer lab user assistance
• Presentation and instruction
• Help Desk
• Customer service

Help Desk Analyst: ARC & Pomeroy IT Solutions, Pittsburgh, PA (1999-present)

• Provided first level help desk support to PNC Bank employees and service partners.
• Trained new analysts and developed documentation.
• Help desk team point person for anti-virus and spyware issues.

Systems Technician: Indianer Computer Corporation, Pittsburgh, PA (1999)

• Provided hardware and software support to small business clients.
• Maintained office servers, networks and voice-mail system.
• Prepared bids for client hardware, software and network administration purchases.

System Operator: WiseWire Corporation & Lycos, Inc., Pittsburgh, PA (1998-1999)

• Maintained overnight system operation including network, database and webservers.
• Developed and maintained operations manual.

Program Presenter: Carnegie Science Center, Pittsburgh PA (1994-1998)

• Developed and presented science demonstrations to a diverse audience.
• Maintained and programmed theater control systems.

Computer User Consultant: Pitt Computing and Information Services, Pittsburgh, PA (1990)

• Assisted system users in use of lab hardware and software.
• Advised users in optimal use of facilities in document preparation.
• Maintained lab hardware and software.

Assistant Instructor: Pitt Computer Learning Center, Pittsburgh, PA (1989-1990)

• Aided in teaching of professionals in the use of various software packages.
• Maintained lab hardware and software.

Computer Programmer: Remote Control Systems, Inc., Irwin, PA (1985)

• Developed prototype software for automatic testing device.

BS, Information Science & BS, Political Science, University of Pittsburgh, 1990

Eagle Scout, Boy Scouts of America (1984)

Available on Request

http://www.tasigh.org/kevin/resume.html -- Revised: 1 March 2006 Copyright © 2006 Kevin A. Geiselman

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