Kevin A. Geiselman

760 South Margaretta St., Turtle Creek, PA 15145

A challenging position with information services support or training utilizing my teaching skills and technical knowledge.
Professional Skills
  • DOS, Windows 3.1, Windows 95/98, 2000, XP, NT & NT Server, Mainframe
  • PC Hardware, Network Instalation, troubleshooting
  • Office 97, MS Word, Access, Excel, Lotus Notes, Infoman
  • Computer software and hardware instruction
  • Computer lab user assistance
  • Presentation and instruction
  • Help Desk
  • Customer service
Professional Experience
Help Desk Analyst: ARC & Pomeroy IT Solutions, Pittsburgh, PA (1999-present)
  • Provided first level help desk support to PNC Bank employees and service partners.
  • Trained new analysts and developed documentation.
  • Help desk team point person for anti-virus and spyware issues.

Systems Technician: Indianer Computer Corporation, Pittsburgh, PA (1999)
  • Provided hardware and software support to small business clients.
  • Maintained office servers, networks and voice-mail system.
  • Prepared bids for client hardware, software and network administration purchases.

System Operator: WiseWire Corporation & Lycos, Inc., Pittsburgh, PA (1998-1999)
  • Maintained overnight system operation including network, database and webservers.
  • Developed and maintained operations manual.

Program Presenter: Carnegie Science Center, Pittsburgh PA (1994-1998)
  • Developed and presented science demonstrations to a diverse audience.
  • Maintained and programmed theater control systems.

Computer User Consultant: Pitt Computing and Information Services, Pittsburgh, PA (1990)
  • Assisted system users in use of lab hardware and software.
  • Advised users in optimal use of facilities in document preparation.
  • Maintained lab hardware and software.

Assistant Instructor: Pitt Computer Learning Center, Pittsburgh, PA (1989-1990)
  • Aided in teaching of professionals in the use of various software packages.
  • Maintained lab hardware and software.

Computer Programmer: Remote Control Systems, Inc., Irwin, PA (1985)
  • Developed prototype software for automatic testing device.
BS, Information Science & BS, Political Science, University of Pittsburgh, 1990
Eagle Scout, Boy Scouts of America (1984)
Available on Request

More detailed resume -- Revised: 1 March 2006
Copyright © 2006 Kevin A. Geiselman